Remote assistance with GoToAssist.
HypoVereinsbank's GoToAssist application gives you the opportunity to quickly find solutions for problems within the scope of eBanking by remote diagnosis.
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EBICS parameter of UniCredit Bank GmbH.
We have summarized all the important information and parameters you need to set up EBICS access for you in our EBICS PARAMETER BROCHURE.
You can find the order types we support in our ORDER TYPE OVERVIEW .
An overview of our cut-off times can be found under HypoVereinsbank CUT-OFF-ZEITEN.
UC XML Format Check
Here you can check whether your XML or SEPA payment is up to date or can be executed. You will also find detailed instructions here.
SEPA callback.
For the recall of a payment file, use the electronic transfer recall of your eBanking software: Instructions for UC eBanking global and UC eBanking prime can be found in the quickguides link under the respective product. If this function has not yet been activated for you, please contact your Cash Management Specialist or the support line.
For urgent cases, this form is still available to you for a transitional period.
eBanking Solutions
Answers to your questions about:
UC eBanking prime
Send order has the status “post processing failed”. What´s the reason?
Send order could be sent successfully to the bank regarding to the permissions in UC eBanking prime – and bank has accepted the send order. But by verifying of protocol subsequently an error was detected. You will get more information by clicking on the tool icon right beside the send order, then choose “technical logs”. By clicking on the search icon right beside the entries you will get more detailed information about the reason. One possible cause may be that one user wasn´t released by the bank.
Send order has the status “sending failed”. What´s the reason?
Send order couldn´t be sent to the bank after signing in UC eBanking prime or bank has declined the send order. You will get more information by clicking on the tool icon right beside the send order, then choose “technical logs”. By clicking on the search icon right beside the entries you will get more detailed information about the reason.
Send order has the status “unsent”. What´s the reason?
This order wasn´t sent to the bank because an error was detected before. You will get more information by clicking on the tool icon right beside the send order, then choose “technical logs”. By clicking on the search icon right beside the entries you will get more detailed information about the reason. Possible causes may be a payment file with wrong format was imported automatically or the account contained in the payment file is not configured in UC eBanking prime.
I have a faulty fetch job. What´s the reason and how can I solve it?
You will get more information by clicking on the tool icon right beside the fetch job. By clicking on the tool icon right beside the entries in the next window you will get more detailed information. The most frequently cause is “communication problem occurred”. In this case you can repeat the fetch job by clicking on the curved arrow right beside the fetch job. If the error message remains, please contact us here
I´m not able to edit or delete a manual recorded payment. What´s the reason and how can I solve it?
You called the menu “Payments – overview” – or you clicked on one payment in “due payments” from the dashboard. In the payments overview editing or deleting is not possible. You must call the sub menu for the corresponding payment type – for instance “Payments – SEPA Credit” for a SEPA credit transfer payment. Then you will be able to edit or delete payments.
I fetched account statements with format CAMT. Where can I find these statements?
The value balances remain on an old date from the past. What´s the reason and how can I solve it?
Probably you fetched the account statements with order type “C53” in CAMT format. In this case the account will be configured automatically to CAMT account, and the value balances only will be calculated from the CAMT statements. But if the CAMT fetch job was deleted that may be the cause why the value balances remain on an old date. In order to the fact that old statement format MT940 will be switched off in Nov 2025 we recommend fetching the account statements in CAMT format permanently. If you temporarily need the account statement files in old MT940 format for importing in your ERP system, you can run both fetch jobs in parallel.
A user who was previously added to a bank isn´t able to sign payments, even though the user should have the necessary permissions.
A synchronization between bank and UC eBanking prime is necessary. You can solve it quickly by creating of a new one-off fetch job with order type HKD for the affected bank. We recommend activating the synchronization automatically. A user with admin rights must do the following steps: in the admin area click on the menu “Banks – Bank management”, then click on the pen right beside the bank – then choose “edit”. Activate checkbox “fetch master data on new bank user creation”. Please apply changes.
I want to set up an additional bank in UC eBanking prime. What are the necessary steps and requirements?
You need an EBICS access from the other bank with EBICS customer ID and user IDs with permissions to the accounts. Please note that an additional user ID for the technical user (or an additional user ID with transport permissions) is required. If you have received these credentials from the other bank, please book an appointment here . We will assist you by setting up of the other bank access. This service will be charged.
What are the cutoff times for UniCredit? Until when do I have to submit payments to be posted on the same day?
Please find our cutoff times here: https://hvb.de/cutoff
UC eBanking global
How can I move my mobile token to a new device?
You need access to your previous device. If access is possible, please follow the instructions here:
https://gtgdownload.unicreditgroup.de/CP_Anmeldeprozess_SmartphoneWechsel_EN.pdf
If you don´t have access to the previous device, please contact us here. After resetting of your key by our colleagues please start with initialization process again like described here:
https://gtgdownload.unicreditgroup.de/CP_Anmeldeprozess_MobileToken_EN.pdf
I forgot my password for the mobile token app. How can I register again?
You must register as described here:
https://gtgdownload.unicreditgroup.de/CP_Anmeldeprozess_MobileToken_EN.pdf
Please reset the app before (launch app – don´t login – tip on the menu button – settings reset app) – or remove and reinstall mobile token app again. To make bank ready to accept new registration please contact us here to reset your previous key. If you were setup for other banks too, please don´t forget to reset your key there.
After login to the mobile token app, I get the message “invalid credentials”.
Probably you registered recently, but your registration wasn´t released yet. Please try again later. If message remains, please contact us here .
I can´t login with my mobile token app. I get a message starting with “BIO”. What can I do?
Please launch the app and cancel login with biometric data. Please enter your password. If login works, please tip on the menu button – settings. Please deactivate biometrics and activate again. Please try to login with biometric data again. If you forgot your password, you must register again. Please contact us here.
I can´t login with my mobile token app. I get a message starting with “MIG”. What can I do?
Probably you restored a backup from a previous device. In this case access to the key isn´t possible from security reasons. If you have access to the previous device, please reset or de- and reinstall the app on the new phone and follow the instructions here to move the mobile token from previous device to the new one:
https://gtgdownload.unicreditgroup.de/CP_Anmeldeprozess_SmartphoneWechsel_EN.pdf
If you don´t have access to the previous device, please contact us here. After resetting of your key by our colleagues please start with initialization process again like described here: https://gtgdownload.unicreditgroup.de/CP_Anmeldeprozess_MobileToken_EN.pdf
My user ID from another bank was added to my UC eBanking global access. But I don´t see the accounts and I´m not able to sign payments from the other bank.
A synchronization between bank and portal is necessary. A user with admin rights must do the following steps: menu “Administration – Bank accesses” – click on the affected bank – click on “more actions – fetch customer master data (HKD)”. After then the permissions from the other bank will be synchronized with the portal.
I login with photo TAN. Previously I was added to another bank, but no INI letters appear for the other bank. What´s the reason?
The photo TAN key only is valid for the UniCredit Bank GmbH. For other banks you need an EBICS key. Please create a EBICS key in the menu “Personalization – generate EBICS key”. Please note the path where you stored your downloaded EBICS key. You will need this file (keybag.dat) for signing orders from other banks additionally to the photo TAN. After generating of the EBICS key you can print out your INI letters from the menu “Personalization – INI letters”
I want to reduce permissions of some users and/or I want to create additional users who are not set up at the bank. How can I do this?
You need a corporate edition to be able to. You can recognize the edition by an extensive menu administration. Please book an appointment here. This service will be charged. We assist you in the implementation of your requirements.
I want to set up an additional bank in UC eBanking global. What are the necessary steps and requirements?
You need an EBICS access from the other bank with EBICS customer ID and user IDs with permissions to the accounts. Please note that an additional user ID for the technical user (or an additional user ID with transport permissions) is required. If you have received these credentials from the other bank, please book an appointment here . We will assist you by setting up of the other bank access. This service will be charged.
What are the cutoff times for UniCredit? Until when do I have to submit payments to be posted on the same day?
Please find our cutoff times here: https://hvb.de/cutoff
UC Trade Finance Gate
I need a new user for UC TFG – what is to be done?
If the new user is supposed to be a user with input or viewing rights the main user of your company can administer the user according to this manual: https://www.hypovereinsbank.de/pub/utils/extern.jsp?externUrl=https://gtgdownload.unicreditgroup.de/202202_TFG_AnlageLokUser.pdf
If the new user needs release rights please contact your Trade Finance Specialist. He will provide you with the required form.
Please note: using Basic Edition, all users are administered via required form.
I would like to set a notification to be informed via email – how?
Every user can set their own notifications according to this manual:
or this video: https://www.hypovereinsbank.de/pub/utils/extern.jsp?externUrl=https://gtgdownload.unicreditgroup.de/VID_Einrichtigung_emailbenachrichtigung.mp4 einrichten.
How can I get an overview of my transactions?
When I log into UC TFG, I don't see any data - what can I do?
My company's dashboard is full and confusing - what can I do?
We are a group consisting of multiple companies in UC TFG. How can I switch between companies or set another company as default?
Switching between the companies is done by clicking on the company name in the upper right corner. The list with the companies assigned to the user opens after the click. If you want to select another company as the default setting, click on its name in the upper right corner and "My user settings". In the mask that opens, the default company can be adjusted and saved in the upper right corner.
My business partner's address does not fit exactly in the address fields - what can I do?
The length of the address fields corresponds with 4x35 characters to the current SWIFT standard. All 4 lines can be fully used, delimitation by setting commas. A name may also be entered for the street or a city for the country. The line labels are only indicative. If even this space is not sufficient, you can write out the address in full in the Further instructions to the bank.
Is it possible to copy recurring transactions e.g., foreign guarantees or import letters of credit?
Yes, recurring transactions can be copied. These include guarantees/warranties, import letters of credit and export collections. To do this, select the existing example from the transaction list and click Copy in the upper right area of the screen. This will copy the data of the old transaction into the fields of a new entry.