Support information of eBanking.

Quick Guides and Supportvideos

Useful information about our eBanking-solutions.

Contact us.

  1. Telephone
  2. E-Mail
  3. Service hours
  4. Fax number and Email for initialization protocols

  5. Helpdesk for locking / unlocking of users

Remote assistance with GoToAssist.

HypoVereinsbank's GoToAssist application gives you the opportunity to quickly find solutions for problems within the scope of eBanking by remote diagnosis.

Type the code you received from your representative and click Continue to preceed.

EBICS parameter of UniCredit Bank AG.

We have summarized all the important information and parameters you need to set up EBICS access for you in our EBICS PARAMETER BROCHURE

You can find the order types we support in our ORDER TYPE OVERVIEW .

An overview of our cut-off times can be found under HypoVereinsbank CUT-OFF-ZEITEN .

UC XML Format Check

Here you can check whether your XML or SEPA payment is up to date or can be executed. You will also find detailed instructions here .


SEPA callback.

For the recall of a payment file, use the electronic transfer recall of your eBanking software: Instructions for UC eBanking global and UC eBanking prime can be found in the quickguides link under the respective product. If this function has not yet been activated for you, please contact your Cash Management Specialist or the support line.

For urgent cases, this form is still available to you for a transitional period.

Callback DTA and SEPA file (chargeable)

Quick Guides

Quick Guides and Supportvideos

Useful information about our eBanking-solutions.
More information
eBanking Lösungen


Kurzinformationen über die unterschiedlichen eBanking-Lösungen der HypoVereinsbank.
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